Refund policy

SIA "BeruzTusb"

Last updated: 4 August 2026

This Return and Refund Policy explains how cancellations, returns, refunds, exchanges, damaged items, faulty products and incorrect orders are handled when you purchase products from SIA "BeruzTusb" through our online store at https://beruztusb.com/.

SIA "BeruzTusb" sells selected corsets and corset tops for evening, occasion and everyday styling. We operate as an online retail business and may use a fulfilment model. This means that some orders may be processed, packed, dispatched, delivered, returned or inspected through trusted suppliers, fulfilment partners, warehouses, logistics providers or courier companies on our behalf.

This policy applies to purchases made directly through our website. Nothing in this policy affects your statutory consumer rights under applicable Latvian and European Union consumer protection law.

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1. Company information

SIA "BeruzTusb"
Registration number: 50203699471
Business address: Krāslavas nov., Bērziņu pag., Zjazuļova, “Šķiedras”, LV-5697, Latvia
Email: info@beruztusb.com

Please contact us before sending any item back. Because we may use fulfilment partners and warehouse locations, the correct return address may be different from our business address.

2. Your right of withdrawal

If you are a consumer purchasing online, you have the right to withdraw from your order within 14 calendar days after the day you, or a person nominated by you, receive the goods.

You do not need to give a reason for withdrawal within this period. To exercise your right of withdrawal, you must clearly inform us by email at: info@beruztusb.com.

Please include your full name, order number, email address used for the purchase and the item or items you wish to return.

3. Return period after withdrawal

After you notify us that you wish to withdraw from the order, you must return the goods within 14 calendar days from the day you informed us of your decision to withdraw.

We will provide return instructions and the correct return address after reviewing your request. Please do not send products to our business address unless we specifically instruct you to do so.

4. Condition of returned corsets

Returned corsets must be handled carefully and returned in a condition that allows us to inspect them properly. You may inspect and try on the item only as reasonably necessary to check the size, fit, nature and characteristics of the product, similar to how you would inspect an item in a physical store.

To help us process your return, returned items should be:

• Returned unworn, unused and not altered;
• Free from stains, marks, odours, perfume, deodorant, make-up, fake tan, pet hair or signs of wear;
• Returned with all original tags, labels, ribbons, ties, packaging, dust bags, protective covers and accessories, where supplied;
• Returned without damage caused by misuse, incorrect lacing, excessive tightening, alteration, washing, dry cleaning or improper handling;
• Safely packaged for return shipping.

If the value of the goods has been reduced because the item was handled more than necessary, worn, damaged, stained, altered, washed, returned incomplete or returned in a condition that prevents resale, we may make a reasonable deduction from the refund to reflect the reduction in value.

5. Fitting and hygiene guidance

Corsets are fitted garments and should be tried on carefully. When checking the fit, please try the item over clean clothing or suitable undergarments and avoid contact with perfume, deodorant, make-up, body oils, fake tan, lotions or other substances that may mark the fabric.

Please do not wear the corset for an event, photoshoot or extended use if you intend to return it. A return may be refused or reduced if the item shows signs of actual wear rather than reasonable fitting inspection.

6. Items that cannot normally be returned

The right of withdrawal may not apply, or a return may not be accepted, in certain cases allowed by law. This may include:

• Products made to your specification or clearly personalised;
• Products altered, adjusted, repaired or modified at your request;
• Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, where applicable;
• Items that have been worn, washed, stained, scented, damaged or returned without essential tags or components;
• Gift cards, digital products or downloadable content, where applicable.

This does not affect your rights if the product is faulty, damaged, incorrect or not as described.

7. Return shipping costs

For change-of-mind returns or withdrawals, you are responsible for the cost of returning the goods to us unless we confirm otherwise in writing.

If the item is faulty, damaged on arrival, incorrect or not as described, we will provide a suitable solution and may cover reasonable return shipping costs where required by applicable law.

We recommend using a tracked and insured delivery service for returns. We are not responsible for returned goods lost or damaged in transit before they reach the return address provided by us.

8. Refunds

Once your return is received and inspected, we will notify you by email whether your refund has been approved.

If approved, the refund will be issued to the original payment method used at checkout. Refund processing times may vary depending on your bank, card issuer, payment provider or Shopify payment processing times.

Where you withdraw from the full order within the legal withdrawal period, we will refund the price paid for the returned goods and the standard delivery charge you paid, if applicable. If you selected a more expensive delivery option, such as express delivery, we are only required to refund the cost of the least expensive standard delivery option offered by us.

We will usually process the refund within 14 calendar days after receiving the returned goods or after you provide proof that you have sent the goods back, whichever is earlier.

If only part of an order is returned, original delivery charges may not be refunded unless required by law or unless the item returned was faulty, damaged, incorrect or not as described.

9. Faulty, damaged or incorrect items

Please inspect your order as soon as it arrives. If an item is faulty, damaged, incomplete, incorrect or not as described, please contact us as soon as possible at: info@beruztusb.com.

Please include:

• Your order number;
• Your full name and email address used at checkout;
• A clear description of the issue;
• Photos or videos showing the fault, damage, incorrect item or missing parts;
• Photos of the outer packaging and shipping label if the parcel arrived damaged.

If the product is confirmed to be faulty, damaged on arrival, incorrect or not as described, we may offer a repair, replacement, exchange, price reduction, partial refund or full refund depending on the circumstances and your legal rights.

10. Size and fit issues

We understand that corset sizing and fit can be important. If the item does not fit as expected, you may request a return within the withdrawal period, provided the item is returned in acceptable condition and is not excluded from return under this policy or applicable law.

Please check the product description, available size information and any size guide before placing your order. If you are unsure about sizing before purchase, you may contact us at: info@beruztusb.com.

11. Exchanges

Exchanges may be available for a different size, colour or product, subject to availability.

Because some products may be fulfilled by suppliers, warehouses or fulfilment partners, exchange availability may depend on stock levels and fulfilment location.

If the requested exchange item is unavailable, we may offer a refund or another suitable solution.

12. Order cancellation before dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at: info@beruztusb.com.

We will try to cancel the order before it is processed by our fulfilment system. However, because some orders may be sent quickly to suppliers, warehouses or fulfilment partners, we cannot guarantee that cancellation will always be possible before dispatch.

If the order has already been dispatched, you may still be able to return it after delivery in accordance with this policy and applicable law.

13. Missing parcels and delivery issues

If your order has not arrived within the expected delivery timeframe, please contact us at: info@beruztusb.com.

We may need to check tracking information, courier records, fulfilment status and delivery confirmation details. If the parcel is confirmed as lost, incorrectly delivered or not delivered, we will work with the courier or fulfilment partner to resolve the issue.

Please make sure that your shipping address is complete and accurate at checkout. We are not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer, but we will try to assist where reasonably possible.

14. Refused deliveries and uncollected parcels

If a parcel is refused, not collected, returned to sender or cannot be delivered due to incorrect information provided by the customer, we may deduct reasonable return shipping costs, redelivery costs or courier charges from any refund, unless the return is due to our error or a faulty, damaged, incorrect or not-as-described product.

15. How to request a return

To request a return, refund, exchange or cancellation, please email us at: info@beruztusb.com.

Please include:

• Your full name;
• Your order number;
• The email address used for the order;
• The product or products you wish to return;
• The reason for return, if you wish to provide one;
• Photos or videos if the item is faulty, damaged, incorrect or incomplete.

After reviewing your request, we will provide return instructions and the correct return address. Please do not send any item back until you have received return instructions from us.

16. Model withdrawal form

You may use the model withdrawal form below, but it is not mandatory. You can also send us any clear statement by email confirming that you wish to withdraw from the order.

17. Refund delays

If we have confirmed that your refund has been processed but you have not received it, please first check with your bank, card issuer or payment provider. Refunds can take several business days to appear depending on the payment method.

If you still have not received your refund after checking with your payment provider, contact us at: info@beruztusb.com.

18. Business purchases

If you purchase products for business, trade, resale, professional styling, commercial photoshoots or other commercial use, different rules may apply. Please contact us before purchase if you require business-specific return terms, bulk order terms or commercial warranty information.

19. Changes to this policy

We may update this Return and Refund Policy from time to time to reflect changes in our products, fulfilment arrangements, logistics partners, legal requirements or business operations.

When we update this policy, we will change the “Last updated” date at the top of this page.

20. Contact us

If you have any questions about returns, refunds, cancellations, exchanges, damaged goods, faulty products or withdrawal rights, please email us at: info@beruztusb.com.

SIA "BeruzTusb"
Registration number: 50203699471
Krāslavas nov., Bērziņu pag., Zjazuļova, “Šķiedras”, LV-5697, Latvia
Email: info@beruztusb.com